Privacy policy

Hemispheres Privacy Policy

Last updated September 16, 2024

Our Privacy Policy is also available in PDF form here.

This website (collectively, with all other web pages and websites related to Hemispheres, the "Site") is operated by Hemispheres, LLC (referred to herein as the "Company", "we", "our" or "us"). The Site is directed to adults aged 21 or older, you must be at least 21 years of age to make a purchase through the Site and to receive delivery of the products purchased, and a valid government-issued ID will be required upon delivery.

We are committed to protecting the privacy and security of your personal information. This privacy policy (the "Privacy Policy") sets forth our data collection, use, security and sharing practices and applies when you access or use the Site, shop with us, communicate with us through our customer support channels, use the Site's interactive features designed to facilitate interaction between you, Hemispheres and/or other users of the Site such as product reviews, blogs and associated comment sections located in designated areas of the Site, or otherwise interact with us. Through use of the Site, we market and sell wines and related products directly to consumers and provide consumers an opportunity to buy wine in certain states. The sale and delivery of your order will be executed and fulfilled by Hemispheres which holds valid licenses issued by state alcohol beverage agencies allowing for the legal sale of beverage alcohol  . Please also visit the Hemispheres Terms of Service for additional terms governing your use of the Site and the purchase of products. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms of Service.

Please read the terms of this Privacy Policy carefully. If you do not agree to the terms in their entirety, you may not access or otherwise use the Site or its offerings.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our Site or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

We are not responsible for the content on, or the privacy practices of, any third parties or any third-party  websites not owned or operated by us to which this Site links or that link to this Site. If you visit or submit information to any of those websites, your visit and information are governed by the privacy statements of the third parties who own or operate those websites. We encourage you to carefully read the privacy statements of any website you visit.

INFORMATION WE COLLECT

The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect.

• Identifiers: such as name, email address, date of birth, age, billing address, shipping address, telephone number, online identifiers like user account name, online identifier, and other similar unique identifiers. If you make a gift purchase for someone else, we may collect the name, email address, age and/or date of birth, shipping address and telephone number of the gift recipient, as well as other information you choose to share with us.
• Characteristics of protected classifications under California or other state or federal law: such as age (over 40).
• Commercial information: such as your transaction history, date and time of transaction,  purchase history or tendencies, last 4 digits of credit cards, products viewed, product details, purchase price, product delivery data, product or service ratings, product reviews, and email or mail subscriber status.
• Internet or other similar online activity: such as search terms and search activity, pages viewed, links clicked, IP address and device or other persistent identifiers, device characteristics, browser type and version, operating system, Internet service provider, other browsing data, data related to your viewing of (and interactions with) our advertisements or marketing efforts, referring and exit pages, platform type, and other information that we collect using cookies, pixels, beacons, and other similar technologies to understand your interactions with our Site, including your browsing behavior, purchase behavior, and other engagement with our Site.
• Geolocation information: such as billing address, product delivery information, and IP address.
• Inferences: including information inferred and/or derived from personal information and other data elements we have collected and analyzed.
• Optional user content you choose to provide to us: such as product reviews, comments, inquiries, responses to surveys, and the content of communications with our customer support team.

Some of the information about you may include personal information that can be used to identify you, like name, address, and email address. In certain states, the definition of personal information may be broader and include things like IP address, mobile device ID, and unique identifiers used by cookies. When the information we collect about you is considered personal information under applicable law, we treat it as personal information.

Personal information does not include data where your identity has been removed so that we can no longer identify you or that we aggregate so that you can no longer be identified, which we may use for any purpose.

HOW WE COLLECT YOUR INFORMATION 

The following are examples of ways we may collect your information:

Directly From You

We collect information you provide directly to us, such as when you visit our Site, create an account, add items to your shopping cart, place an order, make a payment, ask to receive emails, contact customer service, submit comments or reviews, respond to surveys, provide product reviews, submit comments or inquiries to us, communicate with our customer support team, submit a search on our Site, or otherwise contact us. With respect to your credit card information, when you make a purchase on the Site, your payment information is passed directly to our credit card processor in an encrypted format. We do not store your credit card information but, instead, receive a token that we match to your order to complete the transaction. We may ask you for information when you enter a promotion offered by us, sign up for an event sponsored by us, or when you report a problem to us. 

From Your Device

Our computer servers automatically record information that your browser sends whenever you access or use our Site, make a purchase, or interact with our communications. Like most other websites, we collect certain information about your interactions with us automatically, including through the use of cookies, web beacons and other technologies throughout the Site.

From Other Sources

We may collect information about you, such as your name, email address, shipping address and residence address, websites you visited, product preferences, product purchases, your user ID and/or from other sources, including from:

• Other customers who provide information about you, such as to send you a gift or when they sign up for a refer-a-friend program
• Order processing service providers, such as fraud prevention and fulfillment and delivery partners
• Affiliated companies and service providers that process information for us, such as third-party tech or customer support, operations, web or data hosting, billing, credit card processing, accounting, security, marketing or data management, enhancement or hygiene
• Unaffiliated third parties, such as marketing and advertising companies, ad networks, data co-ops and market research companies, data analytics providers, data enrichment providers, and consumer research providers. We may also receive information about you from commercially available sources such as data aggregators and public databases

Information We Derive or Infer

We may derive information or draw inferences about you based on the information we collect. For example, we may draw inferences about your approximate location based on your IP address or infer that you are interested in certain products based on your browsing behavior and past purchases.

COOKIES AND OTHER SIMILAR TECHNOLOGIES

Cookies: A cookie is a small data file that is stored by your browser on your device. We use cookies to deliver a better experience on our Site and for other analytical purposes, such as:

• To learn about how you interact with our Site
• To improve our Site and services
• To conduct analytics activities
• To detect and prevent fraud

In many cases, the data collected through these cookies is controlled by us, but in some cases the data collected through use of these cookies is controlled by our vendors or other third parties. Cookies may remain on your device for an extended period. If you use your browser’s method of blocking or removing cookies, some, but not all, types of cookies may be deleted and/or blocked. If you delete or block cookies, some functionality on our Site may not work properly.  For more information generally on cookies, please refer to https://allaboutcookies.org/what-is-a-cookie or https://consumer.ftc.gov/features/protecting-your-privacy-online.

Other Tracking Technologies: In addition to cookies, we may use other types of tracking technologies in connection with our Site, advertisements, and other digital service offerings. Like with cookies, the data collected through these other types of tracking technologies is in many cases controlled by us. However, in some cases the data collected through these other technologies is controlled by our vendors or other third parties.

Web Beacons: Web beacons are embedded images or objects that are used on web pages or emails. Examples of why we may use web beacons include:

• For business analytics purposes, such as understanding the number of people who visit our Site or view specific content within a webpage
• To improve our Site and services
• To detect and prevent fraud
• To verify system and server integrity

Embedded Scripts: We may use embedded scripts that collect information about your interactions with our Site and advertisements. These scripts are temporarily loaded into your web browser and are active only while you are connected to our Site or advertisement.

Device and Activity Monitoring: We may use technologies that monitor and record your interactions with the Site, such as click-related activity. These technologies may also collect and analyze information from your device, such your operating system, plug-ins, and system fonts. Examples of why we may monitor include:

To troubleshoot issues

• To understand and improve our Site and services
• To customize your experience
• To respond to your inquiries and requests
• To detect and prevent fraud
• To detect security incidents and other malicious activity
• To verify system and server integrity

Third-Party Analytics: We may use Google Analytics or other analytics providers to obtain analytics information about our Site. These analytics providers may use cookies and other tracking technologies that help us analyze how you use or interact with our Site, services and advertisements.

More information about Google Analytics can be found in the Google Analytics Terms of Service  and the Google Analytics Privacy Policy . You may exercise choices regarding the use of cookies from Google Analytics by downloading the Google Analytics Opt-out Browser Add-on which is available here .

HOW WE USE YOUR INFORMATION

We use the information we collect to provide the services you request and to process your order.  We also use the information we collect to:

• Complete the transactions you request, including, for example, to verify your age, securely process your payment, process your order, and provide customer service
• Create and manage your online account
• Communicate with you through email, postal mail or other means including providing account notifications, cart reminders and/or order status updates
• Provide product recall notifications, confirm your preferences, engage with you, or provide you information about relevant programs or other promotions or offerings, and to tell you about products, promotions, services and offers that we think may be of interest to you
• Respond to your requests, inquiries, comments, and suggestions
• Facilitate your engagement with us, including to enable you to post comments and reviews on our Site and to engage with other customers
• Improve our Site, product offerings and your shopping experience
• Perform our contractual obligations and use your information as otherwise anticipated within the context of our ongoing business relationship
• For other internal business purposes such as to authenticate users of our Site and applications
• Offer loyalty or membership programs or other promotions
• Contact you with respect to your use of the Site, changes to the Privacy Policy or Terms of Service, and to send you other notices in order to comply with applicable laws and regulations
• Tailor or customize the content and information that we send or display to you, offer personalized recommendations, help, and instructions, and otherwise personalize your experience while using our Site
• Create a customer profile consisting of inferred and derived data elements reflecting your preferences and behaviors in order to personalize your shopping experience, our product offerings, marketing activity and promotional offers and other business uses
• Identify unique visitors to our Site
• Administer the Site and monitor, audit, and analyze trends, usage, and activities in connection with our Site
• Support our business operations and functions, including marketing, compliance, fraud prevention, legal and security operations
• Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us
• Conduct research and development
• For safety and security purposes, including to detect, investigate, and respond to security incidents and threats to our business and online operations, to protect against illegal or objectionable activities including the unauthorized use of our Site, protect the rights and property of us and others, and prevent, investigate and prosecute fraud and other criminal activities
• Debug, identify, and repair errors that impair existing intended functionality of our Site
• Comply with and fulfill our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions
• Conduct or administer surveys and other market research
• For record keeping and auditing purposes
• To update and maintain the accuracy of information
• To conduct business analytics for such purposes as forecasting and planning, developing statistics on engagement with our Site, and measuring how well our Site, marketing and promotional activities perform
• For risk management, investigations, reporting and other legal and compliance reasons
• For system administration and technology management, including optimizing our Site
• Identifying prospective customers, business clients, suppliers, and other vendors
• For quality control and training
• In connection with mergers, acquisitions, divestitures, or similar corporate transactions
• For any other business purpose not prohibited by applicable law
• To fulfill or meet the request for which the information is provided
• To fulfill other notified purposes that we describe to you at the time we collect your information.

Data Analytics

We may use analytical tools to evaluate site performance through the use of aggregated data. We may use both session and persistent cookies on our Site. (Session cookies expire at the end of a short period of time after you visit the Site. Persistent cookies, also called stored cookies, remain active until disabled through your browser settings or until a longer-term pre-set expiration date.) Please note that if you turn off cookies in your browser settings, you may not be able to shop from our Site and your user experience on our Site may be less than optimal.

We may also work with one or more data-modeling and/or data-append service which allows us to combine the information you have provided, or have permitted us to gather directly from you, including but not limited to your email, IP address(es) and/or other personal information, with other data, including offline data, in order to learn more about you.

HOW WE SHARE YOUR INFORMATION 

We may share your information as follows:

Service Providers. We may share your information with vendors, service providers, affiliated companies and other third parties that we engage to provide services to us or on our behalf, such as support for the internal operations of our Site (for example, website technology, shopping cart technology and payment processing); third parties engaged in processing, fulfilling, shipping and delivering your order; services that provide marketing technology and other services (such as electronic mail or postal mail marketing services); conducting analysis to improve our services and Site; conducting digital analysis, research and other marketing and digital services; and customer service support. Service providers only use the information they receive from us for the purposes specified in our contracts with them.

Related Companies.  We may share your information with our subsidiaries and affiliates, and they may use your personal information in the ways described in this notice.

Business Partners and Other Third Parties. Where we have the legal right, we may share or otherwise make your information available to business partners or other third parties for a business purpose that we have approved. When we disclose information in this context, we make sure that we comply with applicable legal requirements, which may include providing opt-out or other rights with respect to the shared data. We require that the recipients of this data protect such data, obey use restrictions, and comply with all applicable laws.

Tech Companies and Other Providers. We may share personal information (such as a unique identification number and online and technical information) with ad tech companies and other providers of online or digital services. When we share your information in this context, we follow applicable legal requirements, which may require that we provide opt-out rights or other individual rights.

Co-Branded Offerings. Sometimes we may offer you a co-branded product, service, or other promotion in cooperation with another business. When we disclose your information to our co-branding partner in this context, we prohibit them from using the provided information for purposes outside of the co-branded offering. If you choose to take advantage of a co-branded offer, the information that you provide directly to our co-branding partner will be subject to their privacy notice and practices.

Legal Requirements and Government Authorities. We may share your personal information where we believe the disclosure is required by law or is otherwise necessary to comply with any applicable law, regulation, legal process, or request from public authorities, to enforce our agreements or policies, and to protect our rights. We reserve the right to disclose without your prior permission any personal information about you or your use of the Site if we have a good faith believe that such action is necessary to protect and defend our rights, property or safety or the safety of our employees or other users of this Site, or the public; to enforce the terms and conditions the apply to the use of this Site; to respond to a legally valid request or requirement of a competent governmental authority; or to respond to claims that any content violates the rights of third parties. 

Security and Safety Disclosures. Where permitted by applicable law, we may disclose your personal information to our related companies, affiliates and other persons and entities for the purpose of protecting the rights, safety, and security of our Site and our online operations, as well as the property of customers, associates, and the public, including for fraud prevention purposes and to prevent, investigate and prosecute criminal activities. We may also disclose this information to protect and enforce our rights, including for fraud prevention purposes and to prevent, investigate and prosecute criminal activities, and to assist others to do the same.

Corporate Transaction. We may disclose personal information as part of any actual or contemplated merger, sale, transfer of assets, acquisition, bankruptcy, reorganization, dissolution or similar event, including related to due diligence conducted prior to such event, where permitted by law, and we may assign any of our rights and delegate any of our duties under this Privacy Policy at any time, without your consent, at our sole discretion. This Privacy Policy, along with the Terms of Service, will inure to the benefit of our successors, assigns and licensors, provided that any such party's use of your personal information complies with the terms and conditions of this Privacy Policy unless you consent to additional or different uses.

With Notice or Consent. We may also disclose information about you, including personal information, to other third parties, where we have provided specific notice to you or asked for (and received) your consent, as required by law.

Aggregated or Deidentified Data.  Notwithstanding anything to the contrary in this notice, we may share data that has been aggregated or deidentified in such a manner that it is no longer considered personal information for any purpose without limitation. When we share aggregated or deidentified data, we require recipients to refrain from reidentifying the data and to pass this obligation on to downstream recipients. We may share non-personal information we collect from you with third parties without express notice to or consent from you, and we may exploit, use and disclose non-personal information without limitation of any kind.

HOW WE PROTECT YOUR INFORMATION

We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we maintain, including appropriate technical, administrative, and physical measures designed to protect information from unauthorized or illegal access, destruction, use, modification, or disclosure.  When you make an online purchase on the Site, we use Secure Socket Layer (SSL) software to protect your personal information. SSL software encrypts the personal information that is transmitted between you and our Site. We do not share your payment information with any third party except our payment processing provider for the purpose of processing your payment. While we strive to secure the information we collect, even reasonable security measures do not guarantee the security of information transmitted via the Internet. We cannot guarantee that information we seek to protect will be protected under all circumstances, including those beyond our reasonable control. You acknowledge and agree that you transmit information to us via our Site at your own risk. Additionally, if you share emails you receive from us with others, you may be unintentionally sharing your personal information contained in these emails with such parties, and you acknowledge that you will be sharing it at your own risk. You also play an important role in protecting your information. When you create an account with us, it is your responsibility to select a strong password, change it regularly, not reuse or share your password, and alert us if you have any concerns about unauthorized use of your account.

COMMUNICATION PREFERENCES

You may unsubscribe from our promotional emails at any time by clicking the unsubscribe link in an email. If you opt out of receiving emails, please allow up to ten (10) business days for the unsubscribe to take place. During that time, you may continue to receive emails from us that were already in process. Please note that even if you opt out, we may continue to contact you regarding your order, or to respond to any inquiry or request you make to us, or for any other transactional purpose.

DATA RETENTION 

Our retention periods for personal data are based on business needs and legal and compliance requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal and compliance obligations, resolve disputes and enforce our policies.  For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, and we may be required by law to retain personal data relating to the alcohol products that were sold to you for the time period prescribed by applicable records retention requirements which vary by state. When we no longer need to use your personal data or are no longer required to retain it, it is removed from our systems and records or it is aggregated and anonymized so that you can no longer be identified from it.

CHILDREN’S PRIVACY

Our Site is directed to adults 21 years of age and older. We do not knowingly collect Personal Information from people under the age of 21. If we become aware that someone under the age of 21 has provided Personal Information to us, we will remove that information from our databases unless prohibited from doing so by applicable law.

PRIVACY NOTICE FOR CONSUMERS WHO ARE RESIDENTS IN SPECIFIC JURISDICTIONS

California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures. This section of the Privacy Policy (the “Privacy Notice” or "Notice") supplements the information contained in our Privacy Policy and addresses these state-specific requirements, and also serves as our California notice at collection.  If you are a resident of one of the aforementioned states, this Notice, together with our Privacy Policy, applies to you.

This notice applies to “personal information” that we collect, meaning information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include: publicly available information from government records; deidentified or aggregated consumer information; personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA).

We collect information to save you time and money, to deliver the products and services you request to enhance your ecommerce experience and support our business operations, in accordance with the terms of this Privacy Policy.

We collect the following categories of personal data: identifiers (such as your name, email, or IP address); commercial information (such as records of products you purchased); characteristics of protected classifications under California or U.S. federal law (such as your age); Internet or electronic network activity (such as information about your activity on our Site); geolocation data (such as your city of residence); and inferences drawn from your personal data to create a profile (such as your product preferences). For examples of the precise data points we collect, please see the Information We Collect section above. For examples of the sources of such data collection, please see the How We Collect Your Information section above.  We use personal data for the business or commercial purposes described in the How We Use Your Information section above. We disclose personal data for the business purposes described in the How We Share Your Information section above.

Additionally, in the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

Category of Personal Information	Categories of Recipients
Identifiers	Service Providers; Ad Tech Companies; Internet Service Providers; Other Technology/SaaS Providers; Business Partners and Other Third-Party Service Providers; Government and Regulatory Authorities; Security Services; Third Parties Pursuant to Your Consent
Commercial Information	Service Providers; Ad Tech Companies; Other Technology/SaaS Providers; Business Partners and Other Third-Party Service Providers; Government and Regulatory Authorities
Characteristics of Protected Classifications under California or Other State or U.S. Federal Law	Service Providers;  Ad Tech Companies; Other Technology/SaaS Providers; Government and Regulatory Authorities
Internet or Other Similar Online Activity	Service Providers; Ad Tech Companies; Internet Service Providers; Other Technology/SaaS Providers; Business Partners and Other Third-Party Service Providers;  Security Services
Geolocation Information	Service Providers, Ad Tech Companies; Internet Service Providers; Other Technology/SaaS Providers; Government and Regulatory Authorities
Inferences	Service Providers; Ad Tech Companies; Other Technology/SaaS Providers; Business Partners and Other Third-Party Service Providers
Optional User Content You Choose to Provide to Us	Service Providers; Related Companies; Ad Tech Companies; Internet Service Providers; Other Technology/SaaS Providers; Business Partners and Other Third-Party Service Providers; Co-Branding Partners; Government and Regulatory Authorities; Security Services; and/or Third Parties Pursuant to Your Consent, depending on the information you chose to provide us.

 

Selling and Sharing Personal Data

While we do not sell or share your personal data with third parties in exchange for money, some of our advertising and analytics activities may constitute “sharing” or “selling” under California law. In order to operate our business, conduct business analytics, conduct marketing, personalization, and advertising, and to better understand, improve, and personalize our interactions with you, we have shared or sold the following categories of personal information to the following categories of third parties:

 

Category of Personal Information	Categories of Third Parties
Identifiers	Business Partners and Other Third Parties;  Tech Companies and Other Providers
Commercial Information	Business Partners and Other Third Parties; Tech Companies and Other Providers
Internet or Other Similar Online Activity	Business Partners and Other Third Parties; Tech Companies and Other Providers

 

We do not use or disclose sensitive personal data for the purpose of inferring characteristics about you. We also do not knowingly sell personal data about consumers under the age of 21.

 Your Privacy Rights

You have the right to opt out of sale and sharing of your personal information at any time by clicking here. If you decide you want to opt back into the sale and sharing of your personal information after you have opted out, you may write to privacy@hemispheres.wine to submit your request to opt back in.  

You also have the right to: (1) request correction of inaccurate personal data; (2) request deletion of your personal data (subject to certain exceptions); and (3) request to know more about and access your personal data, including in a portable format. With limited exceptions, California residents may only make a verifiable consumer request to correct, delete or know your personal information twice within a 12-month period.  If you are a Virginia resident, you may make two requests to know your personal information twice within a 12-month period. Connecticut and Colorado residents may request to know their personal information once within a 12-month period. You also have the right to not to be discriminated against for exercising any of your privacy rights. 

Data Correction: To correct your personal data, please click log into your Hemispheres account and update your information.

Data Deletion: To request deletion of your personal data, please submit your request to privacy@hemispheres.wine. Once we receive your request and verify your identity, we will review the request to see if an exception applies that allows us to retain some or all your information. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech or to ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action. If an exception applies, we will provide you information about that exception. 

Request To Know: To request to know what personal information we have collected about you, submit your request to privacy@hemispheres.wine. Once we receive your request and verify your identity (as described below), we will disclose to you: (a) the categories of personal information collected; (b) the categories of sources from which the personal information has been collected; (c) the business or commercial purpose for collecting or selling personal information; (d) the categories of third parties to whom we disclose your personal information; (e) the specific pieces of personal information we have collected about you; and (f) if we sold your personal information or shared your personal information for cross-context behavioral advertising, the categories of personal information we have sold or shared.

Verification:  When you submit a request, you may be required to provide additional information to verify your identity. We may verify your request by asking you to provide information related to your recent interactions with us, such as your email address, shipping address, or order number. If we deny your request, you may appeal our decision by emailing privacy@hemispheres.wine and stating the basis for your appeal.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. Please do not provide any sensitive personal information in connection with such a request, such as a driver's license or other government-issued ID. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request on that consumer’s behalf. Please send your request to privacy@hemispheres.wine if you are an authorized agent seeking to make a request on behalf of someone else.

Notice of Financial Incentives

From time to time, we offer financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails or text messages. When you participate in a financial incentive, we collect personal data from you, such as identifiers like your name, email address and telephone number. You can opt-in to a financial incentive by following the sign-up instructions, and you have the ability to opt out of the program by following the opt-out instructions. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal data is reasonably related to the value of the offer or discount presented to you.

NONDISCRIMINATION

We will not discriminate against you for exercising your privacy rights.

CONTACT INFORMATION 

If you have any questions or comments about our Privacy Policy, you may contact us via email at privacy@hemispheres.wine or via mail at 1125 E. Broadway #183, Glendale, California 91205, Attention: Privacy Officer.

USERS OUTSIDE OF THE UNITED STATES

Our Site is located within the United States. We do not offer goods or services to residents outside of the United States. Your Personal Information will be processed and shared in the United States, where data protection and privacy regulations may provide different levels of protection compared with non-United States jurisdictions. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site or providing us with your information, you consent to this transfer of your information.

DISPUTES

Any disputes regarding this Privacy Policy are subject to our Terms of Service. This Privacy Policy, and any disputes arising out of it, will be governed by the laws of the State of California, regardless of its conflict of law principles. WHEN YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU ARE AGREEING TO A DISPUTE RESOLUTION POLICY THAT INCLUDES, TO THE EXTENT PERMITTED BY LAW, (1) A REQUIREMENT TO ARBITRATE ANY CLAIM, DISPUTE OR CONTROVERSY, INCLUDING ALL STATUTORY CLAIMS AND ANY STATE OR FEDERAL CLAIMS, THAT MAY ARISE OUT OF OR RELATE TO THIS PRIVACY POLICY OR YOUR USE OF THE SITES. BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE YOUR DISPUTE; AND (2) A WAIVER OF ANY RIGHT TO BRING A CLASS ACTION OR PRIVATE ATTORNEY GENERAL CLAIM. SEE TERMS & CONDITIONS FOR MORE INFORMATION.

CHANGES TO THIS POLICY 

We may change this Privacy Policy from time to time without notice to you. We encourage you to refer back to this policy periodically to ensure you are aware of our current policy. Your continued use of the Site following the posting of any amendment, modification or change to this Privacy Policy shall constitute your acceptance thereof.